Custom Emails from Support Plugin

I can't find any documentation about how I might do it, but I'd like to customize the emails sent from the Support plugin.

Is it possible, without digging into the core of the plugin? Are there hooks available?

  • Vinod Dalvi

    Hi @Protospace,

    I hope you are well today and thank you for your question.

    Currently there isn't any documentation for it but you can use the below listed hooks to customize these emails which you can find in the top of the following Support System plugin file.


    add_action( 'support_system_insert_ticket', 'incsub_support_send_user_new_ticket_mail' );
    add_action( 'support_system_insert_ticket', 'incsub_support_send_admin_new_ticket_mail' );
    add_action( 'support_system_insert_ticket_reply', 'incsub_support_send_emails_on_ticket_reply', 10, 2 );

    Please advise if you have more questions.

    Best Regards,
    Vinod Dalvi

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