[Custom Sidebars Pro] Admin panel not revealing options

I am trying to configure widgets to go into a custom sidebar and show in sidebars that are on an archive i.e. all category archives. The problem I'm having is when I select the button labeled For Archives nothing happens. When I inspect the element in chrome browser I can see there is a class of "closed" applied to the hidden container. If I change the class to "open" then the panel is revealed so I can choose my options. There are no errors in the console. This behavior happens on any custom sidebars.

  • James Morris
    • WordPress Enthusiast

    Hello TLDCO

    I hope you are well today.

    I've just tested this on a base WordPress install with only Custom Sidebars Pro and WPMU DEV Dashboard installed and enabled. Unfortunately, I'm not able to reproduce this issue. See: http://storage3.static.itmages.com/i/18/0425/h_1524641968_3185036_3dce7be278.png

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test to eliminate the possibility of a conflict with another plugin?

    Whenever you perform a plugin conflict test, it's always better to do so on a staging site. You can learn how to create a staging site here.

    The simplest way to perform a plugin conflict test:
    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Create a new plugins folder
    * Move the plugin folder (ex: custom-sidebars) you want to test from _plugins to plugins
    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin -> Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

  • TLDCO
    • Site Builder, Child of Zeus

    Thanks for looking into that. I've found that the plugin in conflict is the WPMU Membership 2 plugin. Unfortunately I haven't had any log files generated. As I stated before there isn't even an error in the console.

  • Katya Tsihotska
    • Support & QA

    Hi TLDCO

    Hope you're having a great day!

    Thank you for reporting this. I was able to replicate the same conflict on my test install.

    I will send the report to our developers so they will provide a new plugin version or a hotfix. If the hotfix will be out before the official update, we will post it here.

    Please keep in mind, our developers work round the clock and they have to deal with lots of critical issues and other things. So it may take a little while for them to check this and release a fix. I appreciate your patience!

    Kind regards,
    Katya

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