[Custom Sidebars Pro] Nothing but problems trying to get Custom Sidebars Working

The plugin just will not work properly. I installed it at first, but when the page came up to choose location it just freezes and spins. So, I uninstalled, tried to reinstall and now it fails to even install.

  • Patrick Freitas
    • Staff

    Hi Brian

    Sorry to hear that you are having this problem.

    Wouldn't you mind please grant the support access and I can take a closer look on this.

    1. Log in to the WordPress Admin Panel for your site (go to the Network Admin dashboard if on Multisite), and then navigate to the “Support” page from the WPMU DEV menu item (WPMU DEV > Support).

    2. Click the “Grant Support Access” button in the Support Access panel.

    You can find more information about the support access on this link:
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Please let me know when the support is granted.
    Best Regards,
    Patrick Freitas

  • Brian
    • New Recruit

    I was able to figure out the issue and fix the problem. It turned out that there was still a directory hanging around on the server that was preventing a second installation from succeeding. I killed that directory and reinstalled and all is good now. Thanks for getting back with me so promptly.

    By the way, I have enabled access in case of any further issues.

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