Custom Sidebars Pro won't display second sidebar on page

Hi - I posted on the support page on Sept 21, was asked for and granted access to my site on the same day, and haven't heard anything since. And I still have the problem. Can someone let me know what's happening? Is there something I need to do?

Here's the link to the post:

https://premium.wpmudev.org/forums/topic/custom-sidebar-pro-will-not-show-second-sidebar#post-955288

Thanks,

Mark