"Customize" button taking me directly to the Upfront Visual Editor

I have been experiencing difficulty trying to access the "Customize" area. My goal is to change the front page and I cannot access the entire Customize area at all. Takes me straight to the Visual Editor instead.

  • Luís
    • Support

    Hi Ryan ,

    Hope you're doing well today!

    If you are using an Upfront theme, this is the correct behaviour. However, are you not using an Upfront Theme?

    I checked the site where you have the Support Access enabled, but I was able to access to the "Customize" section.

    I am missing something?

    Cheers, Luís

    • Ryan
      • Design Lord, Child of Thor

      Thank you for looking into it Luis. I've actually changed my theme to the multi-site version of WP Beaver Builder (the design plugin that I've been used to) and it's working like a charm! I recommend them.......

      Cheers,
      Ryan

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