Customizer is not working

The WP customizer is not loading fine on my test site. The original site was infected, so I transfered to this test server, cleaned everything and replaced core and plugin data, and now everything seems to be working fine on the site except the customizer, that is not loading properly.

  • Nithin
    • Support Wizard

    Hi Philipp Ludwig,

    Hope you are doing good today. :slight_smile:

    I gave a closer look, and could notice many folders like JS in the /wp-admin folder were missing. I re-uploaded those missing files in the core, however the issue still remains.

    Tried adding the following code inside wp-config.php file:
    define('CONCATENATE_SCRIPTS', false);

    But the issue still remains, which is odd. I'm bringing this into our Second Level Support(SLS) teams attention, to see whether they would be able to pin point where exact the issue is located. Will keep you posted via the ticket once our SLS team has troubleshooted this further.


  • Phil Samcro
    • Design Lord, Child of Thor

    Hey Nithin,

    thank you very much for your time!
    This is a strange bug, so i setted up a complete new installation and the bug was gone.

    So you dont need to look at it further. Nevertheless thank you very much!

    Best Regards

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