Custompress import code giving error

I need to activate the import functions of custompress, but the code supplied is not functioning properly. It gives me a white screen with the line of code not working. Anyone have the same problem or solution?

  • Milan

    Hello @dekkermichelle1,

    Sorry to hear about your issue.

    Dear member I can confirm this issue on your end but not able to replicate on mine which means there is something else playing hide and seek with CustomPress plugin.

    Please try out these troubleshooting.

    #1) Change your permalink to "Pretty Permalink" ( Post name ) via Settings > Permalink. If its already set to "Post Name" then please set it to default and then log out and login again and change permalink back to "Post Name". This operation will flush any re-write rules. Try to import after this simple operation.

    #2) If above operation don't help you then use your ftp credentials and login to your host, navigate to your site's root folder and rename file named ".htaccess" to something like ".htaccess_old". Go to Settings > Permalink. Save one more time. This will restore default wordpress rules to your .htaccess file. Check after this test. Or better you can grab default htaccess rules for your installation form here https://codex.wordpress.org/htaccess

    #3) Download fresh copy of plugin from here https://premium.wpmudev.org/project/custompress/ And replace files of /wp-content/plugins/custompress folder with downloaded zip folder's. This will eliminate issue if its because of some glitch occurred during installation.

    #4) Enable debug mode on your site as described in this post https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/.

    Please conduct above testings and let us know its results. if above tests don't help you at all with your issue. Don't worry we will guide you further in process of solving your issue.

    Cheers,
    Milan