Dedicated IP Address and Domain Mapping

I have a dedicated IP address and my domains are mapped using your plugin. Yesterday, Hostgator changed my IP address with no warning. (they gave me 24 hour warning technically... but it actually happened within 2 hours) Needless to say, all of the domains I had mapped using that IP address, are now no longer mapped. I understand that I need to work this out with HG and have them assign me to the old IP... or ask my users to remap their domains to the new IP. (Which is a total pain, and I hope I don't have to ask them to do this)

BUT... in the mean time the attached image is what people see when they hit a customers site. Shouldn't there be a way to have http://www.clientsdomain.com just default to the original sub domain on my network http://www.client.mynetwork.com. (The domain they got when signing up before mapping?) If for some reason the domain is not mapped correctly or the host trys to pull this kind of switcheroo? This way, at least the website would still be functional until things get sorted out vs. my customers being totally down!

Any advice would be much appreciated!

Thanks!

  • Vaughan

    hiya

    thanks for the post.

    that's a real pain in the rear. Hostgator should change this back, 24hrs is nowhere near long enough for a decision to be made like that, especially 1 which can be so detrimental to the site, which in this case it is. you pay for a dedicated IP for that exact reason. i find that bang out of order.

    but anyway, onto your query.

    in your network dashboard, goto settings > domain mapping

    where you see admin & login mapping, change these to original domain.

    now your users should be able to get to their dashboards using http://their-site.yourdomain.com

    alternatively, i'm not sure if just deactivating the plugin from the network dashboard would work, but everyone would have to use the original subdomain url then. it would really screw up their visitors as thhey wouldn't know to do that.

    i'm not entirely sure that will get all the sites running perfectly though, so I will ping @Timothy Bowers for a bit of clarification.

    hope this helps.

  • Timothy Bowers

    Ouch, that's just nasty!!

    I'm really sorry to hear this.

    Should count as down time with compensation!

    BUT... in the mean time the attached image is what people see when they hit a customers site. Shouldn't there be a way to have http://www.clientsdomain.com just default to the original sub domain on my network http://www.client.mynetwork.com. (The domain they got when signing up before mapping?) If for some reason the domain is not mapped correctly or the host trys to pull this kind of switcheroo? This way, at least the website would still be functional until things get sorted out vs. my customers being totally down!

    The only way is to disable the plugin. Unless you coded something up quickly to test the domains against the IP.

    We are looking at a new feature to allow the member to turn on or off mapping along with a way to test if it is mapped to the IP. Sadly it won't be available for a good while yet, sorry.

    Personally I'd be hounding them to fix this and give you your IP back. You pay for a dedicated static IP to ensure this doesn't happen.

    Sorry we couldn't help further.

    Take care.

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