I have the Automated Emails plugin enabled, and have enabled and customized a number of the email options. One that I'm having trouble with is the "Subscription -- Before Expires" template. No matter what I try, it always sends the default message rather than the custom message I crafted. I'm not sure if the others are doing the same, as they're not as important to my business. Because of my inability to modify this template, I've had to give refunds because I can't make it explicitly say that they need to cancel their account if they don't wish for it to renew.
Any help would be greatly appreciated.