[Defender] 7.2 php, WP Engine, Multisite, WP 5.02 - Defender Plugin causes 500 error

Hi, I just did the above updates and every time I active the defender plugin it takes the multisite down. Do you know if there is a bug? We've tried 3 times with WP Engine and we can't get it to stop taking down the multisite.

  • Nithin

    Hi Audra @Zindo,

    We don't have any errors reported specially regarding such use case, so it's tough to say whether it's a bug, or not, without troubleshooting it further.

    Do you get 500 error when Defender plugin is activated? or when running any specific functions in the plugin side?

    Could you please enable debug mode in your system, and try to replicate the issue, so that we could have a better idea.

    To enable debug mode, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add:

    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
    define( 'SCRIPT_DEBUG', true );

    After making the above changes, please try replicate the 500 error again. Once done, the related errors will be saved to a debug.log log file inside the /wp-content/ directory.

    Please attach these in your next reply in txt format file, so that we could give a closer look. You can find more details about debugging here.

    Please let us know how that goes, have a nice day. :slight_smile:

    Kind Regards,
    Nithin

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