[Defender] Defender pro activation gives 500 error

Hi,
I just bought your service but when Im trying to activate Defender Pro pugin Im getting 500 server error.

  • Predrag Dubajic
    • Support

    Hi Yev,

    Sorry to hear that Defender is causing a 500 error for you :slight_frown:

    Can you tell me which PHP version are you using on your site?

    Also, we should be able to see what exactly is causing the error by checking debug log from your site.
    Can you enable debug log in your wp-config.php file (located in root WP folder) by replacing define('WP_DEBUG', false); with this code:

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set( 'log_errors', 1 );
    @ini_set( 'display_errors', 0 );

    Activate Defender so that 500 error is shown and this should create debug.log file in your wp-content folder that could tell us what is going on.
    Can you please save it as .txt file and attach it here so we can check it out.

    Best regards,
    Predrag

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.