defender plugin stuck at 33%

I have enabled support on the site. The defender plugin seems to get stuck at 33% when running a scan report. I cleared the files that were "suspicious" and wanted to run another report but it will not complete the scan.
Thank you,
Ray

  • Ash
    • WordPress Hacker

    Hello Ray

    I could not login using support access as I was getting blocked by WebARX Web Application Firewall. Even I tried using a VPN and it's still blocked.

    About the stuck issue, it may happen if any error is produced. Would you please enable debug mode and check if there is any error? To enable debug mode please go to wp-config.php and change

    define( 'WP_DEBUG', false );

    to

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define( 'WP_DEBUG_LOG', true );

    Now run a scan again and let is stuck. That will create a file called debug.log inside wp-content folder. Open that file, check the very bottom and you will see the latest errors. Please send me those.

    Have a nice day!

    Cheers,
    Ash

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.