[Defender Pro] Unable to enable GeoIP blocking in Defender

Hi,

I try to enable GeoIP blocking in Defender.

But after downloading the Maxmind database, i get this error message :

"Can't detect current country, it seem your site setup in localhost environment"

How does Defender determine the current Country, and where can i configure this?

Regards,

Robert

  • Mhamdi Youssef
    • Flash Drive

    Hello Systeembeheer

    I hope you are doing well today!

    I double checked your site > Defender and I couldn't replicate the same, since everything looks good for me :slight_smile:

    I could test to lockout a country and whitelist it as well without any issue, also, I couldn't get your issue anywhere before testing and after testing.

    Screenshot:

    about your Questions:

    How does Defender determine the current Country, and where can i configure this?

    I couldn't get in touch with our developer but I think that Defender uses the IP location to detect any member and his country as well. How can you configure that! I suppose that you can't, as I made some researches and couldn't find anything related to this.

    Here is the full docs for our Defender Pro:

    – Defender Documentation_1: Document_1

    – Defender Documentation_2: Document_2:

    I hope this helps, and please if you need further help please don't hesitate :slight_smile:

    We are happy to help you.

    Best regards,

    Youssef

  • Dimitris
    • Support Star

    Hello there Systeembeheer,

    hope you're doing well!

    I gave this another try and I can also ban some countries via Defender Pro -> IP Lockouts -> IP Banning -> Locations -> Blacklist.

    Testing with my own country temporarily, seemed to be working well:

    If you're still experiencing this, could you please retry from an incognito browser window, without using any browser extensions? Let me know how that goes. :slight_smile:

    Warm regards,

    Dimitris

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