Defender: Resolving Issues

I am new to using defender and trying to get my wordpress sites updated. Main reason I signed up for WPMUDDEV. This site has 3 issues that are asking me to change the code. No idea where to start so any help would be appreciate. Thanks. Daniel

  • Dimitris
    • Support Star

    Hello there Daniel,

    hope you’re doing good today and thanks for reaching us! :slight_smile:

    First of all, I’d like to mention that our Support forums are publicly available, so I’ve removed the link you’ve shared (we can see the associated site internally, when you select one whilst creating the thread).

    Having said that, we will need some access to /wp-admin area in order to see the exact issues.

    You can easily do that, without sharing any credentials, via WPMUDEV Dashboard plugin, as described here:

    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Just let us know here in your next reply that access has been granted, as we don’t get any notifications about it.

    Warm regards,

    Dimitris

  • Daniel Ross
    • Flash Drive

    Hi Dimitris,

    Just seeing this response and not even sure what site this is in reference to. Thanks for your help. I will follow your instructions here once I know what site it is.

    The reason I logged into support this time was my site http://www.upstatebirth.com is not loading and it seems to be due to the hummingbird plugin. The issue is I am not even seeing this site load in the HUB for some reason as well. Any thoughts? I am still trying to figure all of this out.

    Thanks again!

    Daniel

  • Dimitris
    • Support Star

    Hello there Daniel Ross,

    hope you’re doing good today! :slight_smile:

    I can see that http://www.upstatebirth.com isn’t connected with our services, that’s why you can’t see it in your Hub.

    In order to resolve that, please install, activate and connect with your WPMUDEV credentials, our WPMUDEV Dashboard plugin as shown here:

    https://premium.wpmudev.org/docs/getting-started/installing-the-wpmu-dev-dashboard-plugin/

    After doing so, please update HummingBird to its latest version (1.8.0.4) and check if the error is still there.

    If you can’t access your site at all, even the /wp-admin/ areas, due to this error, then first delete it manually, after connecting to your server via a FTP client and deleting the /wp-content/plugins/wp-hummingbird/ folder.

    Then connect WPMUDEV Dashboard and re-install it.

    Finally, as this thread started as a Defender issue and we’re keen on having separate threads per member and per issue, if this is still a trouble for you, the HummingBird case, please do reach us here https://premium.wpmudev.org/hub/support/#get-support

    in order to start a live chat session or create a new thread about it.

    Warm regards,

    Dimitris

  • Daniel Ross
    • Flash Drive

    Hi Dimitris,

    I had Upstate Birth connected to the THE HUB. Is there any reason why it is not showing up? I installed hummingbird through THE HUB along with Defender. I know this because this client had an issue with their site being bombarded with brute force attacks so I installed defender to help with that. Thoughts?

    Thanks,

    Daniel

  • Nahid
    • Tech Support

    Hey Daniel Ross !

    Hope you are doing well today!

    I can currently see the mentioned site in your previous response connected to your WPMU DEV account. I’m assuming it might be a temporary disconnection between the site and our systems.

    I tried to access the site but it seems like the error messages regarding the Hummingbird plugin are still there. Could you follow my colleague Dimitris’ instructions mentioned in his last response and delete the /wp-content/plugins/wp-hummingbird/ folder by connecting to your server via an FTP client?

    That should bring the site back up. After the site is back up, please try re-installing the plugin from your WordPress Dashboard->WPMU DEV->Plugins. If the site still goes down after re-installing Hummingbird, please reach us here in order to start a live chat session or create a new thread about it as we’d like to keep this thread specific to the Defender issue that you were primarily encountering.

    Hope this helps. We’ll be looking forward to hearing back from you. Thanks!

    Kind regards,

    Nahid

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