Defender scan is hanging

Defender scan gets stucks when SG Optimizer is enabled.

  • Nithin

    Hi Maarten Vercauteren,

    Unfortunately this seems to be a compatibility issue with the latest update in SG Optimizer plugin. The scan works, if you disable the SG Optimizer plugin temporarily. I'm bringing this into our developers attention to see whether there is any improvement that could be done within the plugin side to help get this issue fixed.

    Will keep you posted once we get further feedback from the developer asap. Have a nice day ahead.

    Regards,
    Nithin

  • Nithin

    Hi Maarten Vercauteren,

    For the update, I could notice the scan not working even when SG Optimzer is disabled, which on further troubleshooting is pointing towards the following error:
    [19-Dec-2018 06:57:12 UTC] PHP Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 534773768 bytes) in /xxx/public_html/wp-content/plugins/wp-defender/app/module/scan/component/token-utils.php on line 77

    Which means that your server is running out of memory limit for the plugin to successfully run a whole scan of your website.

    Would recommend you to get it touch with your hosting provider, and check whether they could increase the memory_limit from 768M to a higher values for example 1024M, so that the scan could be get finished when SG Optimizer is temporarily disabled.

    The issue with SG Optimizer is something which our developers are currently looking at, and we will keep you posted soon.

    Regards,
    Nithin

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