Defender Security Tweaks not working correctly

Defender Prevent Information Disclosure or Prevent PHP Execution security tweaks will not apply.

  • Nahid
    • Tech Support

    Hey egokpono !
    Hope you are having a great day!

    I was able to replicate the issue you are encountering with Defender's File Scanning on your site. I can see the following errors in the browser console while the scan gets stuck:

    This issue is specific to your site and something that is not replicable in our test sites. According to the error in the browser console, it looks like the server is failing to connect to the file wp-admin/admin-ajax.php which handles all the AJAX requests in WordPress due to an internal server error (500). As the Defender scan also uses AJAX, it get's stuck and cannot proceed with the scan as well.

    We cannot assure what might be causing the issue without further troubleshooting and investigation on your site. As such issues are usually caused due to conflicts between two (or multiple) plugin(s)/the theme, could you please run a plugin/theme conflict test so that we can make sure no other plugin(s)/the theme is conflicting and causing the issue? The basic concept is to temporarily disable all other plugins, switch to a default WordPress theme (e.g. Twenty Seventeen) and see if you still can replicate the issue. You can do the plugin/theme conflict test by following this handy flowchart.

    Hope this helps. We'll be looking forward to hearing back from you. Thanks!

    Kind regards,
    Nahid

    • Nahid
      • Tech Support

      Hey egokpono !
      Hope you are doing well today!

      The issue that you have mentioned is not relevant to the current ticket and belongs to a different plugin. As we'd like to keep tickets specific to the reported issue only, please get in touch with us in our Live Support platform so that we can address the problem you are encountering with the Hummingbird plugin and open a different ticket specific to that issue if required. Thank you for your consideration.

      Kind regards,
      Nahid

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