[Defender] The administrator has blocked your IP from accessing this website.

One of our administrators gets repeatably locked out from the site. She can't access the site from any device – "The administrator has blocked your IP from accessing this website".

If I erase the ip-block list she can access. She has been running the site for many years and I believe she is not doing something strange.

Her current ip-address is 31.44.224.95 and it's not in the blacklist.

What to do?

  • Ash

    Hello Stina

    It should only lock the admin out if he has hit the limit of login attempts, which defaults to 5, or if you try logging in with the "admin" user and have the option to immediately lockout IP's that try to login with a user named "admin".

    Does the site have any front end login? If so, is the admin trying to login via front end? What happens if he tries to login from backend?

    I can also see you are using older version of the plugin. Would you please update to the latest version of the plugin?

    Have a nice day!

    Cheers,
    Ash

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