Defender Two Factor Authentication give this error "Your OTP code is incorrect. Please try agai

Defender does not accept my Google Authentication code, when trying to enable 2 factor login for a user. (user is "Shop Manager" role, and this role is enabled within Defender together with the "Administrator" role. It gives this error "Your OTP code is incorrect. Please try again."

  • Majid
    • Syntax Hero

    Hello Rone Scholz-Nielsen
    I hope you are doing great today :slight_smile:

    I wasn't able to reproduce the issue on my end using WooCommerce and a shop manger role. Everything went as expected. And I also couldn't check few things on your site as the support access seems to be revoked or expired...
    It would be great if you could share some info with us via our secure contact form
    and make sure you use the following template too.

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Subject: “Attn: *Majid Hamdani*”
    - WordPress admin username
    - WordPress admin password
    - Login URL
    - FTP credentials (host/username/password)
    - Link back to this thread for reference
    - Any other relevant URLs

    Thanks,
    Majid

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