Disable recurring subscriptions and stop billing

I had Membership2 Pro setup on one of my site. I wanted to disable ALL recurring subscriptions and billing.

I have created a new free membership with the same content access rules as the existing. Then added the members to that new membership, and drop them from the old one and make that new membership permanent to make them to have access forever as suggested by your agent.

But my clients are still billed.

  • Kasia Swiderska
    • Support nomad

    Hello Zaakir ,

    To cancel subscription there has to be actual cancellation done. If your user would be doing it – they would need to go on your site and manually cancel it before moving to the free membership.

    When they cancel on the site, site then send informatio to the payment gateway that subscription was eneded and gateway should stop billing the user.

    Right now you would need to cancel those subscriptions in the payment gateway you are using – or ask users to cancel subscriotion on their cards or PayPal accounts.

    kind regards,

    Kasia

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