DNS Records for Multiste and Pro Sites Setup

I have a total confusion regarding multisite setup.
I did setup a subdomain multisite and had a wildcard at the name server *.domain.com
I was able to create subsites without any problems so far subsite.domain.com
However all the sudden the subsites do no longer work and get the 404 error.

When I tried to find out what is causing that problem I contacted the server host for advice on how the cpanel must be configured.
This guy insisted that I must make a subdomain record for every subsite in cpanel or multisite will not work!!
Now I am confused:
This makes no sense to me, since this will just create a folder in public_html - domain.com/subsite
Also I believe that this way Pro Sites could never generate instant sub sites!

Can you please clarify this to me, and provide me with step by step instruction on how cpanel must configured to work with Pro Sites?
Thanks for your help

  • aristath
    • Recruit

    Hello again @Peter, I hope you're well today!

    It depends completely on your host...
    Some hosts allow wildcard subdomains, others do not.
    You can try creating a new subdomain with a wildcard and point it to the same directory as your WordPress installation.

    Let me know if that works...


  • Peter
    • Site Builder, Child of Zeus

    Hi Ari
    In advanced dns setting I have:
    *.contemporaryfinearts.info. 144000 IN A

    It's working for subfolders but not for subdomains, they give 404
    To my knowledge subfolders are a no go for resellers (SEO) etc.
    What is your opinion?

  • aristath
    • Recruit

    @Peter I am not talking about the DNS entries, I am talking about creating an actual subdomain entry on your cPanel!
    From cPanel go to the "domains" section.
    You should see a "subdomains" menu item there.
    After you click on that, you'll be able to add your own custom subdomains, and point them to the folder you want.
    Try adding a wildcard subdomain, and point it to the location of your WordPress installation.

    As for SEO, it doesn't really matter whether you use subdomains or subfolders, it's simply a matter of personal preference as explained in this video by Google's head of Webspam team, Matt Cutts: http://www.youtube.com/watch?v=_MswMYk05tk

    I hope that helps!


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