Does upgrade charge pro-rated fee immediately?

Hi there,

If a user goes to upgrade their account, it says it will charge them when their next payment is due. Does the account get upgraded immediately though?

Does that mean that someone can buy a lower tier level, then upgrade the next day, and get the whole first month for a lower price at a higher tier?

  • Predrag Dubajic
    • Support

    Hey @Cirrus123,

    Hope you're doing well today :slight_smile:

    Account does get upgraded immediately but it won't have access for entire month at the lower price, plugin actually calculates price difference between levels and moves first payment date based on that.

    Here is the full quote from plugin usage page:

    Upgrades – When a site’s level is upgraded, the difference is calculated automatically by the plugin and the date of their next payment is adjusted to take into account any balance from the previous subscription. Basically, it’s pro-rated by time and this is done because when upgrading you want them to immediately have access to the higher level.

    You can read more about the plugin here:
    https://premium.wpmudev.org/project/pro-sites/#product-usage

    Hope this clears things up.

    Best regards,
    Predrag

  • Predrag Dubajic
    • Support

    Hey @Cirrus123,

    No, they are charged after some time, depending on the price difference between their old level and new level.
    For example, I have two monthly subscriptions, one is $5 and second one is $50. User upgrades from $5 plan to $50 and they will be billed $50 after 3 days or so.

    Hope this clears things up, let me know if you have any follow up questions.

    Best regards,
    Predrag

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