Domain Error / Wordpress Error / Cloudflare error?

I set up a new domain (registered the domain with namecheap) and installed it on my reseller account with Site5 (evidently they don't answer the support chat anymore. 4 attempts of waiting for more than 40 minutes in the past three days). I installed Cloudflare via my cloudflare panel (I have a pro account).

Now, when I visit my site (www.internetmarketerexpo.com) it loads word press without any issue. When I visit https://www.internetmarketerexpo.com I receive an error that reads

If you are the owner of this website, please contact your hosting provider:
It is possible you have reached this page because:

If I attempt to log into the wordpress admin panel at http://www.internetmarketerexpo.com I am redirected to the https version and it gives me an apache bluegreen screen.

If I check the domain the SSL certificate seems to be installed correctly. The IP addresses inside of cloudflare seem to match the ones listed inside the cpanel server information.

At this point I'm just pretty much at a lost. Any ideas?

  • Adam Czajczyk

    Hello Cory,

    I hope you're well today and thank you for your question!

    I checked both URL's and it seems that the page that the "https://" version is loading is a default page that come from your host. The same page would for example come up if you would set up a new domain via their control panel but did not setup any website or any content there.

    It looks to me like the SSL version of the site had its own "root folder" ("document root") set and that it's different than for "non-ssl" version of the site. I'm not sure about your server cPanel options that are at your disposal but you might want to review them and see if you can change it yourself. The goal is to make sure that both http:// and https:// versions of the domain are loading data from the same "root folder"/"document root" of your server (the one that's currently assigned to your "http://" site).

    Unfortunately, if there's no such setting in your server management panel (like cPanel) you may need to keep nagging your host support for help as they'd be only ones to change it.

    One other option that comes to my mind though is to also check CloudFlare settings to make sure that both SSL and non-SSL versions of the site point to the same IP and there's no CNAME records pointing them to different locations. I suppose though that's the server issue after all.

    Let me know if that let you solve the issue, please.

    Best regards,
    Adam

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