Domain mapping breaks the visual editor for posts

When the Domain mapping plugin is activated, it breaks the WordPress visual editor for posts. Please, help.

  • Majid

    Hello Michael Dixon
    I hope you are doing great today

    The username given to us doesn't seem to have the administration rights, so I couldn't really see anything with it, in addition the SFTP isn't accessible as well, so could you please change the user role to a network super admin. And also instruct us on how to access your SFTP using our secure contact form
    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Subject: “Attn: *Majid Hamdani*”
    - WordPress admin username
    - WordPress admin password
    - Login URL
    - FTP credentials (host/username/password)
    - Campus ID to access the VPN.
    - Link back to this thread for reference
    - Any other relevant URLs

    Thanks,
    Majid

  • Michael Dixon

    Hi Majid,

    Oops! I forgot to set the Network Admin privileges when I created the account -- I apologize and have corrected that now.

    I've contacted our IT group to see if it's possible to assign you a guest account, but I'm skeptical that is something I'll be able to get. I'm very comfortable with command-line tasks, though -- would it be possible for you to provide a list of things for me to try, and I can report back the results? I can also provide you with any other information you need to troubleshoot the issue.

  • Dimitris

    Hello there Michael Dixon,

    hope you're doing good and don't mind me chip in here! :slight_smile:

    I accessed your site and also noticed the reported issue. I can see some mixed-content errors in console, which means that there're still assets/URLs that are getting called via http:// instead of https://.
    I can see that you're already using a plugin in order to resolve this, but obviously doesn't make the trick. Could you please try to use an alternative, like this one?
    https://wordpress.org/plugins/really-simple-ssl/

    After doing so and if the same issue remains, another test that you could try is a conflict test, which means that you should start deactivating plugins and themes, both in network and in mapped subsite.
    I understand that this is a live site, so it may not be too easy to do that there, so probably you should first create a staging environment, meaning a complete and exact copy of this multisite installation, into another location/folder in the same server, using a separate database. After doing so, you should test to deactivate all plugins from network apart from WPMUDEV Dashboard and Domain Mapping, activate a default theme like Twenty Seventeen in the mapped subsite, and test visual editor once more.
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Hope that was some help!
    Warm regards,
    Dimitris

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