Domain Mapping - directing to a bad url - can't get to the site or wp-admin!

In basic terms, we sell a website package.
ALL the websites are subdomains of http://www.DOMAIN.com.
We use the domain mapping plugin to redirect "www.CLIENT.com" to "www.CLIENT.DOMAIN.com"

I went in an now a site is redirecting from "client1.domain.com" to " http//client.com " (notice the lack of a colon or www.)

Now I can't get to the site without network deactivating the plugin from our main site. How do I fix that? :disappointed:

  • Timothy Bowers

    Hey Thirdriver.

    to "www.CLIENT.DOMAIN.com"

    You shouldn't really be using multiple sub domains, it can be problematic. Depending on your server setup you might need to make some adjustments.

    www is also a defunct sub domain these days. It should never be needed and if it is then the server need adjusting. :slight_smile:

    Now I can't get to the site without network deactivating the plugin from our main site. How do I fix that? :disappointed:

    You could go into the domain mapping settings:

    Admin --> Network Admin --> Settings --> Domain Mapping

    wp-admin/network/settings.php?page=domainmapping_options

    And change the "The domain used for the administration area should be the" to either "Domain Entere By User" or "Original Domain".

    You will then once again be able to access the admin of that site through:

    CLIENT.DOMAIN.com/wp-admin/

    Can you then take a screenshot of the admin for the mapped domain (where the domain is added).

    Also has the domain has it A record pointed to your dedicated IP?

    Take care.

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