[Domain Mapping] domain mapping www issue with redirects

Hi, earlier I tried to solve an issue in the hub with the Uptime connections https://premium.wpmudev.org/forums/topic/uptime-is-not-working-redirect-loop

Later I went into testing to fix the hummingbird test
https://premium.wpmudev.org/forums/topic/hummingbird-scan-test-issue-on-multisite

Now I am still not able to log into my network admin area, due to the wrong www, redirect. I guess its domain mapping. https://www.screencast.com/t/IDqeFdvnl

How can I solve this issue: https://www.screencast.com/t/RUoQNfzYxi
I did clear cookies.

  • Huberson

    Hello Avatar
    The screenshot urls result in page not found, nothing there. I've noticed the 301 redirect though when accessing the site from http://www.yourdomain.com, that sends back to https://yourdomain.com.

    If you have custom redirect rules in .htaccess try comment those and also temporary deactivate Domain Mapping to check if that's what causing the issue.
    Since you can't login from network admin, you might try renaming the plugin directory via FTP or hosting File Manager.

    Support access is currently not working, if you still can't access network admin area to grant access, you can provide us admin login via our contact form so we can check this further.
    Please send the following:

    Subject: "Attn: Huberson Dorvilus"
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Make sure to backup .htaccess file before editing.

    Cheers,
    Huberson

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