Domain mapping is not working

Domain mapping is not working again. Getting an error

“Domain name is unavailable to access”

No changes on the domain recently. Other mapped domain are working in only this one is not working. The difference only is in the domain that is working I have added host provided dns and in the one with the issue I have added the dedicated ip.

  • Kasia Swiderska
    • Support nomad

    Hello Fortunella74,

    Does your mapped domain has SSL certificate? Usually on SIteGround 404 error is returned when SSL is not configured correctly or domain doesn’t have that certificate.

    Another thing is that in order to use IP address in A record of the domain, two conditions must be true:

    – IP has to be dedicated

    – IP has to open the main site of the Multisite WordPress.

    If only one condition is not true, A Record can’t be used because pointing domain to WordPress installation won’t work.

    In those cases, domain needs to be added as Add-on domain.

    You need to switch from A record and IP to the previous method you used with the domains that are working.

    kind regards,

    Kasia

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