Quick announcement first! We've added a DOTW specific subforum! You can view all past DOTW's in one spot. Make sure you subscribe to the DOTW subforum if you want to keep getting notifications for them; all future DOTW's will be posted there. Moving this one there now :tada:
Okay, back to regularly scheduled DOTWing...
Review management can be an important part of any business, especially when you consider how common it is for customers to research reviews before making any purchasing decisions nowadays.
The unfortunate part is that customers who have a bad experience are generally more likely to seek out a way to leave a review than customers who have a good one.
1. What review sites do you trust(or distrust) the most? For your own purchasing decisions
2. Do you encourage your clients or customers to leave reviews anywhere?
3. What methods have you found most effective for getting customers/clients to leave reviews OR what methods have convinced YOU to leave a review? (Bonus +3 Hero Points)
As usual, the questions are just a guideline for the convo, feel free to comment with anything related to the topic.
When I say “review sites”, I mean sites like TrustPilot, Yelp, Facebook reviews, etc. any site that has a rating/review function - including wp.org.
Not sure how helpful of a discussion this will be for you all, but we’ll see :slight_smile: one reason I bring it up is that I was thinking about our wp.org plugins. We never use to have any rating prompts in them and as a result weren't getting many ratings. A couple of years back(approx) we added a review prompt into Smush, and it was massively successful - we started getting a ton of ratings, and still do.
A rating prompt like that is nothing new, many plugins do it, but it was one of those things we didn’t really have on our radar… until we did - then it was like oh s**t we should have done this much earlier :smile:
-At least one comment = 3 Hero Points
-Share at least one method = +3 Hero Points
-Must participate within 7 days of original posting date to earn Hero Points
-DOTW = Discussion of the Week
-Last DOTW: JETPACK! YOUR FEEDBACK AND INTERVIEW QUESTIONS?