dowloaded smush pro

Hi,

dowloaded smush pro but i only see the free version. It says that the pro plugin is activated.

  • Denitsa

    Hello Alexander,
    I hope you're having an amazing day and thank you for your question!

    So I assume you've had the free Wp Smush version before trying the Pro? Please make sure you remove the /wp-smushit folder in your /wp-content/plugins folder via FTP first. Then go ahead and try to instal the WP Smush Pro again.

    You can also try raising your memory limit by adding following line to the "wp-config.php" file:

    define('WP_MEMORY_LIMIT','256M');

    Make sure that this line is located above the "/* That's all, stop editing... */" line.

    Could you then clear all caches, including browser, site and server, relogin to the site and try to install the plugin again?

    If the above doesn't work can you please grant support access from the dashboard plugin so we can take a closer look?
    This could be done via Dashboard - WPMU DEV -> Support -> Support Access -> Grant Access or by following this guide here:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Let me know how it goes!

    Cheers,
    Denitsa

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