Down Alerts for my websites for 3 days

I'm getting regularly down alerts for 3 days and my hosting provider tells me it's all ok.

  • Katya Tsihotska

    Hi Fatih

    Hope you're having a great day!

    I've visited your site and it returns 500 Internal Server error which probably is the cause why you get down alerts.

    Just to be sure that it's not my PC or internet provider issue, I also pinged your site with a free ping test tool and get the same results:

    However, I see that backed of your site (WordPress Dashboard) still works fine. In order to fix this issue, I would recommend you to try to increase PHP memory limits (you current limits you can find at the WPMU DEV Dashboard -> Support -> System Info section):
    https://premium.wpmudev.org/blog/increase-memory-limit/

    If the above doesn't help, I'd recommend you to perform the two tests mentioned in the following:

    1. Just to make sure no other plugin is causing this, can you please do a plugin conflict test?
    The simplest way to perform a plugin conflict test:

    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Create a new empty plugins folder
    * Then, one at a time, move plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin > Plugins on your site. This will ensure that your plugins remain active when you copy them back over.
    Let us know about results.

    2. Enable wp debug. To enable WP_DEBUG, change the following line in your wp-config.php file:
    define('WP_DEBUG', false);
    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    Please make sure to add the above code just before the line /* That's all, stop editing! Happy blogging. */

    After this, try to load your site again. Then, if you'll get an error, go to /wp-content folder and check if debug.log file is there. If it's there. download it, save as debug.txt and attach to your next reply.

    Kind regards,
    Katya