We have run into a high priority issue on our store.
There are several products we are offering that are digital downloads, which should NOT be charged a shipping cost. However, we’ve had some orders come through, and those downloadable products are being charged for shipping regardless of the fact its a downloadable item.
I cannot find any setting or easy way to disable this on a per-product basis, Nor can I find a setting store-wide to fix this either.
I would greatly appreciate expedient assistance with this issue.