e-Newsletter “Error sending email. Please check outgoing email settings” message

I prepared the newsletter but whenever I try to send it, it says check setting for outgoing email. I’ve changed the ‘From email’ under the ‘Outgoing Email Settings’ tab to one that’s related to my SMTP server, but I still get this error message:
“Error sending email. Please check outgoing email settings”.

  • Kasia Swiderska

    Hello ashwaq,

    I checked your site and e-Newsletter settings doesn't seem correct for me. Usually SMTP server would not contain www prefix (information next to that field is only an example).
    Right now in SMTP settings there is no user and password - so it will not work.
    You have to check on your hosting (in cPanel) correct details for the SMTP - server, username and password. To double check you can test the same credentials in e-mail application like Thunderbird.

    You might also try switching to PHP mail and see if then you can send email (in rare cases servers are blocking PHP email, but most often you can use it). Let me know how it goes.

    kind regards,
    Kasia

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