e-Newsletter Not Creating Newsletters

I’ve tried to create a new newsletter this morning and the preview pane isnt loading therefore I cannot create a newsletter ready to send.

Please help.

Many thanks

James

  • Rupok
    • Support Ninja

    Hi jimmy_acton

    Hope you had a wonderful day.

    Thanks for granting Support Access. I checked the issue and found, not only the e-Newsletter customizer preview pane is the problem, default WordPress Customizer is also not loading. So this is not an e-Newsletter issue, rather this is a site specific issue.

    Can you please do a plugin conflict test just to make sure no other plugin is causing this? To know more about plugin conflict test, you can check this article: https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Can you also try activating any default WordPress theme and let us know the result? I’m looking forward to hear from you and resolve this issue as soon as possible.

    Have a nice day. Cheers!

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