e-newsletter not processing bounce emails

Hi Guys.

I wonder if anyone can advise how I might fix an issue where I have been unable to configure e-newsletter with Mandrill.

The problem appears to be that mandrill intercept the bounce messages and therefore they do not arrive in my pop3 mailbox.

Mandrill have the option to forward the bounces to an address of my choice but this forwarded email is not recognised as a bounce by e-newsletter.

I have exhausted my ideas. Have I missed something?

Hope you are all well

Kind regards

Stef

  • Sajid
    • DEV MAN’s Sidekick

    Hi @Stefanie

    Hope you are doing good today :slight_smile:

    I am not sure what could be causing this issue. I am flagging developer to get their insights on this matter. He will reply here as soon as possible depending on his workload.

    Take care and have a nice day :slight_smile:

    Cheers, Sajid

  • Stefanie
    • The Incredible Code Injector

    Hi @Sajid @Maniu

    Apologies for the silence, I have been away.

    Thank you both or looking.

    It seems that the bounce messages are being received (intercepted) by mandrill rather than going to my bounce mailbox.

    There is a facility in Mandrill to forward bounce notifications but these have the incorrect headers and are therefore ignored by e-newsletter.

    I guess that Mandrill is the sole issue but this is a nightmare for us as we have a database of 1/2million we in the middle of migrating and currently the bounces need to be administered manually.

    Fingers crossed you are able to help.

    Thanks again for looking

    Kind regards

    Stef

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