E-Newsletter Plugin

I’m not sure I understand not having documentation on the use of a plugin. I directed a client to purchase the e-newsletter plugin from you all for her wordpress site (allmystery) and she looked through your site, found the forum stream about documentation and ask the question If there was any documention or how to developed yet. She recieved an incredible RUDE and SNARKY reply from obviously a WPMU staff staying she had been elevated to “Do Not Serve.” REALLY?????? I hope I get a response. I deal with 100s of clients and have referred them to WPMU – but if this is the response they receive, and lack of information and no documentation – there are other sources available.