emails displayed as raw code

e-mails sent are displayed as raw code and not as html designed web page. what is wrong and how do I rectify this?

  • Dimitris
    • Support Star

    Hey there opeyemi,

    hope you’re doing good and thanks for asking!

    I just went ahead and tried to replicate this in my test environment but a new user registration email still delivered in HTML format. :thinking:

    Could this be your mail client that doesn’t render the HTML code?

    Could you please try with another email and email client?

    If this continues, I’d rather propose you to conduct a theme/plugin conflict test in your installation. Simply revert your theme to a default one like TwentySixteen, deactivate all other plugins and give it another spin. If this resolves it, then activate them back one-by-one, testing each time the emails until you got the broken state again and find the conflicted combination.

    Here you can see a nice generic flow chart on how to proceed with this

    Looking forwards for your results!

    Take care,


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