Emoticons not working on Chat Plugin

I have chat installed and emojis do not work, if I type something with them or just the emoji they do not post. Normal text does...I also notice anywhere from a 2-3 second delay in the time it takes comments to appear, is that normal? What can I do to make the chat faster?

  • Sajid

    Hi William,
    Hope you are doing good today :slight_smile:

    I am unable to replicate this issue on my own website. Chat emoticons are working just fine for me on my sandbox site (see screenshot).

    Is there any specific icons that are not working or all of them does not work ?

    For faster chat you can delay from Admin -> Chat -> Settings Common -> Poll Intervals -> How often to poll for new messages. The recommended settings are 1 or 2 seconds. The less seconds you use here the most server resources it will consume that can be an issue on shared hosting.

    If you continue getting issue with emoticons then please enable support staff access so I can take a closer look. To grant access go to WPMU DEV -> Support -> Support Access -> Grant Access or see this manual.

    Hope that helps! Feel free to post a reply if you need further assistance :slight_smile:

    Best Regards,
    Sajid

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