Enom feature in Domain mapping is not functioning properly

I have installed domain mapping plugin in our site , when select Enom Reseller provider in Reseller options , it will ask for submit a ticket for IP registration and register a new account, so i have submit a ticket and follow all the required instruction ,but their site is not functioning properly and make it confuse , also didn't showing submitted ticket's response.
I have wait since last 2 days , but still didnt get any reply from their side.
Here is my IP address : 173.248.174.236 for which i sent request to enom.