Erro 500

I'm try smush my images, but I received this error all times.

Error posting to API: 500 Internal Server Error
Could not find /home/eusouand/public_html/wp-content/uploads/aplicativos-gratis-sem-pagar-nada-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/BURLANDO-O-MARKET-baixe-tudo-sem-pagar-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Screen-Capture-Android-150x150.png
Could not find /home/eusouand/public_html/wp-content/uploads/Dropbox-Android-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Como-deixar-o-SPICE-XT300-mais-rápido-Parte-1-150x150.png
Could not find /home/eusouand/public_html/wp-content/uploads/banner-tablets-e-smartphones.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Screenshot_2016-03-30-20-25-36-150x150.png
Could not find /home/eusouand/public_html/wp-content/uploads/Como-criar-Gifs-pelo-celular-Android-2-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Como-criar-Gifs-pelo-celular-Android-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/download-temple-run-2-for-PC-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Screenshot_2016-03-30-16-44-17-150x150.png
Could not find /home/eusouand/public_html/wp-content/uploads/Facebook-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/imagem-2-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Lucky-Patcher-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Sem-ttulo-1.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Ski-Safari-2-2-80x60.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Ski-Safari-2-1-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Ski-safari-2-2-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Ski-safari-2-1-100x70.jpg
Error posting to API: 500 Internal Server Error
Invalid file format. Only PNG, JPEG, and GIF files are supported.
Could not find /home/eusouand/public_html/wp-content/uploads/WiFi-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/main.png
Could not find /home/eusouand/public_html/wp-content/uploads/moto-g-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/WhatsApp-150x150.jpg
Invalid file format. Only PNG, JPEG, and GIF files are supported.
Could not find /home/eusouand/public_html/wp-content/uploads/bATERIA-aNDROID-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/top-gear-race-the-stig-hack-tool-top-gear-race-the-stig-hack-top-gear-race-the-stig-cheats-top-gear-race-the-stig-hack-android-top-gear-race-the-stig-hack-iphone-top-gear-race-the-stig-hack-ios-150x150.png
Could not find /home/eusouand/public_html/wp-content/uploads/qrcode1_thumb.png
Could not find /home/eusouand/public_html/wp-content/uploads/qrcode11-150x150.png
Could not find /home/eusouand/public_html/wp-content/uploads/LiquidSmooth-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Qrcode_thumb1-150x150.png
Could not find /home/eusouand/public_html/wp-content/uploads/post4-150x150.jpg
Invalid file format. Only PNG, JPEG, and GIF files are supported.
Could not find /home/eusouand/public_html/wp-content/uploads/root4-150x150.png
Could not find /home/eusouand/public_html/wp-content/uploads/DSC07200.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Admirável-Mundo-Novo-4-1024x768.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/qrcode1.png
Could not find /home/eusouand/public_html/wp-content/uploads/Flappy-Bird1.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Whatsapp-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/imagem-1_thumb.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/imagem-1-168x300.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/Qrcode.png
Could not find /home/eusouand/public_html/wp-content/uploads/DSC_0017-1024x664.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/AMaldicaodoTigre1.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/imagem-5_thumb-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/imagem-5.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/imagem-4_thumb-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/imagem-4-150x150.jpg
Could not find /home/eusouand/public_html/wp-content/uploads/IMG_0270.jpg
Invalid file format. Only PNG, JPEG, and GIF files are supported.
Could not find /home/eusouand/public_html/wp-content/uploads/tumblr_nc3an8B3SG1te7765o1_1280.png
Could not find /home/eusouand/public_html/wp-content/uploads/QrcodeMirrorupload.png
Invalid file format. Only PNG, JPEG, and GIF files are supported.
Error posting to API: 500 Internal Server Error

  • Rupok

    Hi Pedro Armindo,

    The images listed in your error log are not there. For example, go to http://eusouandroid.com/wp-content/uploads/aplicativos-gratis-sem-pagar-nada-150x150.jpg this link and it shows 404 page not found error. That means, the image is not there. I'm wondering why Smush is trying to optimize that image.

    Thanks for granting Support Access. I logged in and tried to bulk smush your images but it seems like those are being smushed without any error. I've kept the process running for 10 images and they were being smushed without any error in console or anywhere. Please check the attached screenshot for reference.

    Can you please mention where you are getting those errors? Can you please try again? Please let us know in details. We can help you better if we can see the issue in action.

    I'm looking forward to hear from you and resolve this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

  • Pedro Armindo

    Hello Repok,

    Os erros acontecem exatamente nesse lugar. But after 15 our 20 images.

    Error posting to API: 500 Internal Server Error
    Could not find /home/eusouand/public_html/wp-content/uploads/aplicativos-gratis-sem-pagar-nada-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/BURLANDO-O-MARKET-baixe-tudo-sem-pagar-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Screen-Capture-Android-150x150.png
    Could not find /home/eusouand/public_html/wp-content/uploads/Dropbox-Android-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Como-deixar-o-SPICE-XT300-mais-rápido-Parte-1-150x150.png
    Could not find /home/eusouand/public_html/wp-content/uploads/banner-tablets-e-smartphones.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Screenshot_2016-03-30-20-25-36-150x150.png
    Could not find /home/eusouand/public_html/wp-content/uploads/Como-criar-Gifs-pelo-celular-Android-2-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Como-criar-Gifs-pelo-celular-Android-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/download-temple-run-2-for-PC-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Screenshot_2016-03-30-16-44-17-150x150.png
    Could not find /home/eusouand/public_html/wp-content/uploads/Facebook-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/imagem-2-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Lucky-Patcher-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Sem-ttulo-1.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Ski-Safari-2-2-80x60.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Ski-Safari-2-1-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Ski-safari-2-2-150x150.jpg
    Could not find /home/eusouand/public_html/wp-content/uploads/Ski-safari-2-1-100x70.jpg
    Error posting to API: 500 Internal Server Error
    Invalid file format. Only PNG, JPEG, and GIF files are supported.
    Could not find /home/eusouand/public_html/wp-content/uploads/WiFi-150x150.jpg
  • Rupok

    Hi Pedro Armindo,

    Now I can see the error on your site. And this is because of your server is having 500 Internal Server Error. Due to the nature of this error, it doesn't exactly tell you what's wrong. But many times, it happens for lack of resources. From support option, I can see that currently you have memory limit set to 512M. Can you please increase it to 1024M or more if possible? You can add the following line in your "wp-config.php" file to increase memory limit:
    define('WP_MEMORY_LIMIT',' 1024M');
    Please try this and let us know if it helps. If it doesn't, please confirm. We will be glad to assist further.

    BTW, can you please talk to your host for server error log? Please provide us your server log too. It may give us valuable insight regarding this issue.

    Have a nice day. Cheers!
    Rupok

  • Nithin

    Hi Pedro Armindo,

    Hope you are doing good today. :slight_smile:

    I checked your website, and this could also be a conflict, since I don't see you mention about performing a plugin conflict test, could you please run a quick plugin/theme conflict test as illustrated in getting support manual (flowchart), and rule out whether any plugin is causing this issue.
    http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Is this a live site? Since it's a live site, I didn't perform a plugin conflict test, would recommend you perform the test, and please let us know how that goes.

    I hope this helps. Have a nice weekend. :slight_smile:

    Kind Regards,
    Nithin

  • Nithin

    Hi Pedro Armindo,

    Hope you are doing good today. :slight_smile:

    Thanks for sharing the screenshot, last time I checked, you had a cache plugin, so maybe there could have been a conflict with that. But in your screenshot, it seems like you have removed all the plugins, and still you are having issues. Could you please enable support access, so that we could give a closer look, as this is really an odd one.

    You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please let us know once you enable support access, so that we could give help get this resolved. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin