Error 0004. Unable to load the image.


I've got this error message for the default avatar:
Error 0004. Unable to load the image.

You can see the problem here for example:

Any idea?

Thanks! :slight_smile:

  • Nastia
    • Support Rock Star

    Hello Arom77 , I trust you are doing well today!

    This means that the picture has been removed and it is no longer there or the file permissions are set that it is not publically acceptable.

    Please advise, do you have enabled the “photon” extension in Jetpack? This hosts your images on the WordPress CDN. I would suggest you turn off “Photon” and first ensure that all your images are appearing correctly on your site.

    Would you pease also check if this image is actually located on your site?

    Go to the path bellow and meke sure that the default-avatar-192.png is there

    Please advise,


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