Error activating WP Smush Pro

Hello,

I get this error message trying to activate the WP Smush Pro plugin:
"Server error status: Internal Server Error [500]"

Please help.

  • Rupok

    Hi Heine,

    So sorry to hear the inconvenience you are having. This is really weird and should not happen.

    Can you please confirm if you can activate any other plugin just fine but when you try to activate WP Smush, you are getting this issue?

    Just to make sure no other plugin is conflicting with WP Smush, can you please do a plugin conflict test? To know more about plugin conflict test, you can check this guide: http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Moreover, can you please turn on debug mode in WordPress? To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    Past errors here. If file is very long, paste them to a text file and attach with your reply.

    Please let us know the result of your plugin conflict test and send us the debug log file. I'm looking forward to hearing from you and resolving this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

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