error in admin new ticket notification mail

Hi,

Since I use the last plugin version (2.0), there is a problem when a user creates a new ticket and I receive the new ticket notification with the following pattern:

==============================================================
Begin Ticket Message
==============================================================

SUPPORT_USER_NAME said:

SUPPORT_MESSAGE

==============================================================
End Ticket Message
==============================================================

Because, instead of SUPPORT_USER_NAME I should have the nicename of the user and I get my nicename (as network superadmin).

So it seems to be a mismatch somewhere...