Error in whmcs: "No matching admin user found" but user and wordpress gets created & D


I get an error when I want to accept an order.

"No matching admin user found"

But the user and his website are created in my wordpress multisite install.
How can I fix this? In an other install it works fine, the only difference I can see is that the new domain uses ssl.

Another question I have is about assigning domains to the user's website. How does this work exactly?
Do I need to install the domain mapping plugin? or is this handled by the WHMCS MU Provisioning?
It is kind of confusing in your description. What I want to achieve is when a client orders his website and a domain that it gets mapped automatically. I can't seem to figure out how this can be achieved.

Thanks in advance!!
Ilyas Deckers

  • Ilyas

    Thanks for the quick reply!

    I have found the problem but another one came along
    Invalid data or no response: The receiving plugin may not be activated at:

    When I look at the module logs I noticed that the primary ip is wrong

    [0] => <html><head><META HTTP-EQUIV="refresh" CONTENT="0;URL=/cgi-sys/defaultwebpage.cgi"></head><body></body></html>

    [1] => Array
    [url] =>
    [content_type] => text/html
    [http_code] => 200
    [header_size] => 292
    [request_size] => 959
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0.004553
    [namelookup_time] => 0.001125
    [connect_time] => 0.00189
    [pretransfer_time] => 0.001963
    [size_upload] => 712
    [size_download] => 111
    [speed_download] => 24379
    [speed_upload] => 156380
    [download_content_length] => 111
    [upload_content_length] => 712
    [starttransfer_time] => 0.004451
    [redirect_time] => 0
    [redirect_url] =>
    [primary_ip] =>
    [certinfo] => Array

    [primary_port] => 80
    [local_ip] =>
    [local_port] => 42845

    [2] =>

    this IP is my old IP, could it be that this IP is cached somewhere?
    [primary_ip] =>

    it should be, I double checked all the settings and everything seems to be right.

    Thx in advance!

  • Ilyas

    They have never been on the same server, whmcs runs on a dedicated server. It was something dns related it solved itself. What I did was giving my wordpress multisite a dedicated IP. Before that it had a shared.

    What happened with the new IP; It propagated correctly but slowly. Much slower than normal. When whmcs tried to acces the plugin the dns pointed whmcs to the old IP.


Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.