Error in whmcs: "No matching admin user found" but user and wordpress gets created & D


I get an error when I want to accept an order.

"No matching admin user found"

But the user and his website are created in my wordpress multisite install.
How can I fix this? In an other install it works fine, the only difference I can see is that the new domain uses ssl.

Another question I have is about assigning domains to the user's website. How does this work exactly?
Do I need to install the domain mapping plugin? or is this handled by the WHMCS MU Provisioning?
It is kind of confusing in your description. What I want to achieve is when a client orders his website and a domain that it gets mapped automatically. I can't seem to figure out how this can be achieved.

Thanks in advance!!
Ilyas Deckers

  • Ilyas

    Thanks for the quick reply!

    I have found the problem but another one came along
    Invalid data or no response: The receiving plugin may not be activated at:

    When I look at the module logs I noticed that the primary ip is wrong

    [0] => <html><head><META HTTP-EQUIV="refresh" CONTENT="0;URL=/cgi-sys/defaultwebpage.cgi"></head><body></body></html>

    [1] => Array
    [url] =>
    [content_type] => text/html
    [http_code] => 200
    [header_size] => 292
    [request_size] => 959
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0.004553
    [namelookup_time] => 0.001125
    [connect_time] => 0.00189
    [pretransfer_time] => 0.001963
    [size_upload] => 712
    [size_download] => 111
    [speed_download] => 24379
    [speed_upload] => 156380
    [download_content_length] => 111
    [upload_content_length] => 712
    [starttransfer_time] => 0.004451
    [redirect_time] => 0
    [redirect_url] =>
    [primary_ip] =>
    [certinfo] => Array

    [primary_port] => 80
    [local_ip] =>
    [local_port] => 42845

    [2] =>

    this IP is my old IP, could it be that this IP is cached somewhere?
    [primary_ip] =>

    it should be, I double checked all the settings and everything seems to be right.

    Thx in advance!

  • Ilyas

    They have never been on the same server, whmcs runs on a dedicated server. It was something dns related it solved itself. What I did was giving my wordpress multisite a dedicated IP. Before that it had a shared.

    What happened with the new IP; It propagated correctly but slowly. Much slower than normal. When whmcs tried to acces the plugin the dns pointed whmcs to the old IP.