Error Max Redirect - Site is Down

Hi all - my site went down - Godaddy didn't know what is going on - but they said that our database is all messed up now - I used the defender App to change the abbreviation in my database for security. I'm not sure it's the main issue but I would definitely appreciate you taking a look / helping - I no longer have the ability to change or adjust this part of the app.

Please help.

Thank you,

-Andy

  • Kasia Swiderska
    • Support nomad

    Hello Andy,

    Do you have backup of your site? If yes I strongly suggest recovering it as it will be the quickest solution in this case.
    If you don't have backup you could restore then we will need to have a closer look on your database.
    Could you please send in the following via our secure contact form https://premium.wpmudev.org/contact/#i-have-a-different-question :

    - Mark to my attention, the subject line should contain only: ATTN: Kasia Swiderska
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include WordPress network admin access details (login address, username & password)
    - Include FTP log-in details (hostname, username & password)
    - Include cPanel credentials
    - Include any relevant URLs for your site

    IMPORTANT: Please make sure you select "I have a different question" for your topic, so it doesn't go back to the forums - this and the subject line ensure that it gets assigned to me.

    Please confirm here that you send those credentials

    kind regards,
    Kasia

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