Error Message When Accessing Plugin Menus

I created another administrator account to use on my site. But, when I try to access the Membership 2 Pro plugin menus I get the following error message (see attached screenshot).

Why can't I access the menus and make changes to the membership plugin? Please help me resolve this issue.


  • James Morris
    • WordPress Enthusiast

    Hello Shinshuri,

    I hope you are well today. Thank you for having Support Staff Login enabled so I could look into this further.

    In order to test this issue, I created a new Admin user, wpmudev-james. I then logged in as that user. I was able to access Membership 2 through the Dashboard, but the screen presented is not what should be there. It automatically redirected to the import page, but the page is broken. This indicates that there is a plugin conflict on your site. See screenshot:

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then paste the contents of that file at and share the URL of the pasted output with us so we can examine it further.

    NOTE: I've removed the test user I created.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

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