Error Message When Accessing Plugin Menus

I created another administrator account to use on my site. But, when I try to access the Membership 2 Pro plugin menus I get the following error message (see attached screenshot).

Why can't I access the menus and make changes to the membership plugin? Please help me resolve this issue.

Thanks,
Shinshuri

  • James Morris

    Hello Shinshuri,

    I hope you are well today. Thank you for having Support Staff Login enabled so I could look into this further.

    In order to test this issue, I created a new Admin user, wpmudev-james. I then logged in as that user. I was able to access Membership 2 through the Dashboard, but the screen presented is not what should be there. It automatically redirected to the import page, but the page is broken. This indicates that there is a plugin conflict on your site. See screenshot: https://goo.gl/zYPSdh

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin. https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then paste the contents of that file at http://pastebin.com/ and share the URL of the pasted output with us so we can examine it further.

    NOTE: I've removed the test user I created.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

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