Error posting to API

cURL error 6: Could not resolve host: smushpro.wpmudev.org

I have install the WPMU DEV dashboard pluggin and then i try to smush some photo i receive this error.

I grant the acces on my website to investigate the issue.

Thanks
Adrian

  • Nastia

    Hello Adrian Ambrose , I hope you are doing well today!

    This is an unexpected error, would you please contact your hosting provider to check that cURL library is up and running in the latest version?

    I am afraid that the access to your site is not granted yet. Would you please navigate to WPMU DEV > Support and grand access from there so I could have a closer look?

    Please see the detailed instructions on the link below:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Let me know when you do!

    Kind regards,
    Nastia

  • Adrian Ambrose

    Hello Natasia,

    I m fine, i just want to smush all my photos and I spend few days and i don-t finish.

    I succed to smush 715 photos from 820 and with this results I belive that the pluggin it is well instal.

    My problem is that I receive some erros when i try to continue with compress the photo.

    I push the button to give you acces on my website one more time. Could you please investigate what it is wrong?

    Regards
    Adrian

  • Sajid

    Hello Adrian Ambrose,

    Hope you are doing good today!

    Thanks for granting support staff access. I could login but while smushing images I did not get error message you posted above. Instead I keep getting 500 Internal server errors for each WP Smush HTTP request (see screenshots) and the rest 131 images.

    Do you getting that error message in error/debug log file ?

    Also, did you tried deactivating other plugins and switching to default theme and then smushed images ? If no then please deactivate all plugins, switch to default WordPress theme and then try to smush images again to rule out any plugin/theme conflict test. For more details about plugin/theme conflict test, please take a look at our getting support manual:
    http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Take care and have a nice day :slight_smile:

    Best Regards,
    Sajid

  • Adrian Ambrose

    Hello Sajid,

    Thanks for your time to investigate my issue.

    I have dezactivate all pluggins andset-up the default theme after i try to smush my photos but i have the same erorrs:

    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/Irina-Schrotter-fabricat-in-Romania.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/10/magiun-de-prune-Topoloveni1-1024x1024.gif
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/10/pifou1-1024x1024.gif
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/11/farfurie-decor-2.jpeg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/11/chimir-fabricat-in-romania.jpeg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/11/opinci-2.jpeg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/11/Balansoar.jpeg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/FabricatinRO-2-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/FabricatinRo-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/Fotomotica-facebook-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/trutrainerapp-com-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/panmera-9-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/homepage2-150x150.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/produs-romanesc-otilia-chis-napocanews-piata-ira-cluj-napoca1-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/KapriFlor-fabricatinro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/Romanian-Car-fabricatinro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/Zee_09_pack_sim1-e1425984875872-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/idei_de_cadouri_de_8_martie-e1425739246120-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/produsedeacasa2-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/cramele-halewood-fabricat-in-ro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/sadu-fabricat-in-ro-e1425332930485-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/images-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/barbosii-fabricat-in-ro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/apimond-fabricat-in-ro-e1425310977251-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/Ulpio_BiscuitiDigestive-e1425164429936-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/Sapun-coral-fabricat-in-Romania-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/Bastonas-51-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/Unilever_logo-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/dacia-lastun-fabricat-in-ro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/03/unde-fug-banii-fabricat-in-ro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/cotnari1-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/campuscluj-fabricat-in-ro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/marcman-fabricat-in-ro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/tab-recas1-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/Leonardo-1-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/ALDIS-fabricat-in-ro-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/valentines-day-cards-handmade-2-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/biomania-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/set-marcman-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/New-Sophyto-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/Valentines-Day-cadou-indygreatdates-com-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/CADOU-SFANTUL-ANDREI-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/DSC_0257-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/gazarte_cinema-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/Afis-Love-Bus-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/02/n-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/prohd1-1024x1024.gif
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/prohd-1024x1024.gif
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/01/gramma-fabricat-in-Romania-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/01/colaj-sarrieri-fabricatinRO-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2015/01/fruttia-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/12/cap-gurbanesti-fabricatinro-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/12/luna-solai-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/12/avastar-fabricatinro-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/oua-bio-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/marelbo-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/eugenia1-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/eugenia13-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/eugenia15-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/eugenia-mere-scortisoara-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/10629755_592066624253396_8687700217282110861_n-1-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/10629755_592066624253396_8687700217282110861_n-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/13-caramida-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/Afis-Poiana-Gustul-care-te-surprinde-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/50-mar-promo-pack-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/Danone-de-baut-490g1-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/boromir-covrigi-de-buzau-cu-sarew940-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/Gigant-final-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/miere-de-albine-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/11/kandia-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/09/sp5logo-1024x1024.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/09/Kanal-5-logo-2013-640x675.png
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/10/carrefour-produse-romanesti-1024x1024.jpeg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/10/carrefour.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/09/5wgy-150x150.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/09/fab-ro-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/09/made-ro-1024x1024.jpg
    Could not find /home/fabricatinro/public_html/wp-content/uploads/2014/09/made-in-romania-1024x1024.jpg

    What should i do to fix the issue?

  • Sajid

    Hello Adrian Ambrose,

    Hope you are doing good today :slight_smile:

    These are not API errors by the way.

    These occurs when WP Smush pro could not find the thumbnail image registered on your site. To fix this issue, you need to regenerate thumbnails and then smush images again.

    You can regenerate thumbnails by using Regenerate Thumbnails plugin.

    Take care and have a nice day!

    Best Regards,
    Sajid

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