Error when attempting full site backup

Again there is an error, I have granted you support access ALERT:
1 error, 0% change, 0 updates
G’day Roy Janssen,

Strewth maaaaaate, we ran Automate on for ya! Here’s what we got up to:

Oct 14, 2018 at 1:38pm: Error when attempting full site backup
Oct 14, 2018 at 1:38pm: Automate has been disabled due to multiple consecutive backup creation errors

  • Patrick Freitas
    • Staff

    Hi Roy Janssen

    I'm sorry to hear that you are having this issue with Automate Service.

    Wouldn't you mind, please, send me some credentials so I can take a closer look at this problem?

    Note: Don't leave your login details in this ticket.

    Instead, you can send us your details using our contact form

    Subject: "Attn: Patrick Freitas"

    - Site login URL:

    - WordPress admin username:
    - WordPress admin password:

    - FTP/SFTP credentials


    - cPanel credentials


    - Folder path to the site in question:

    - Link back to this thread for reference

    - Any other relevant URLs/info:

    Please, reply to the ticket once you have sent the information.
    Best Regards
    Patrick Freitas

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