Error when backing up or restoring

When trying to backup my site or restore a backup, I get this error.
an unknown response returned from snapshot backup attemt. aborting. Double check snaphot settings.

Destination: Local Server via FTP.

Support access is open on the site I am having problems with, any suggestions?

  • Kasia Swiderska
    • Support nomad

    Hello Daniel,

    There are two sites with open access - which one I should check to see this error? Can you check two things: in settings change compression method to ZipArchive and see if this will help

    and also try making backup for only database tables to see if smaller snapshots will work.

    Let me know how it goes.

    kind regards,
    Kasia

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