Error when new users sign up using Pro Sites

Hello,

I am using Pro Sites and New Blog Template with no free option (Pay to Blog). I have a few users who have signed up but not complete the Pro-Site payment. When I login to their dashboard there is the following alert:

"ERROR: The themes directory is either empty or doesn’t exist. Please check your installation."

During the signup process I require them to select a blog template. Has anyone had any experience with this error?

Thanks,
Chris

  • Christopher
    • The Bug Hunter

    Hi Jack,

    I have had a few occurrences of this. The most recent was on June 4. Here are the errors from that day:

    [04-Jun-2013 11:10:44] WordPress database error Table 'myfitbod_wrdp1.wp_2_options' doesn't exist for query SELECT option_value FROM wp_2_options WHERE option_name = 'wp_2_user_roles' LIMIT 1 made by do_action_ref_array, call_user_func_array, WPMUDEVSnapshot->snapshot_backup_cron_proc, WPMUDEVSnapshot->snapshot_ajax_backup_init, WPMUDEVSnapshot->snapshot_gather_item_files, snapshot_utility_get_blog_upload_path, switch_to_blog, WP_Roles->reinit, get_option

    [04-Jun-2013 11:10:44] WordPress database error Table 'myfitbod_wrdp1.wp_2_options' doesn't exist for query SELECT option_value FROM wp_2_options WHERE option_name = 'siteurl' LIMIT 1 made by do_action_ref_array, call_user_func_array, WPMUDEVSnapshot->snapshot_backup_cron_proc, WPMUDEVSnapshot->snapshot_ajax_backup_init, WPMUDEVSnapshot->snapshot_gather_item_files, snapshot_utility_get_blog_upload_path, wp_upload_dir, get_option

    [04-Jun-2013 11:10:44] WordPress database error Table 'myfitbod_wrdp1.wp_2_options' doesn't exist for query SELECT option_value FROM wp_2_options WHERE option_name = 'upload_path' LIMIT 1 made by do_action_ref_array, call_user_func_array, WPMUDEVSnapshot->snapshot_backup_cron_proc, WPMUDEVSnapshot->snapshot_ajax_backup_init, WPMUDEVSnapshot->snapshot_gather_item_files, snapshot_utility_get_blog_upload_path, wp_upload_dir, get_option

    [04-Jun-2013 11:10:44] WordPress database error Table 'myfitbod_wrdp1.wp_2_options' doesn't exist for query SELECT option_value FROM wp_2_options WHERE option_name = 'upload_url_path' LIMIT 1 made by do_action_ref_array, call_user_func_array, WPMUDEVSnapshot->snapshot_backup_cron_proc, WPMUDEVSnapshot->snapshot_ajax_backup_init, WPMUDEVSnapshot->snapshot_gather_item_files, snapshot_utility_get_blog_upload_path, wp_upload_dir, get_option

    [04-Jun-2013 11:10:44] WordPress database error Table 'myfitbod_wrdp1.wp_2_options' doesn't exist for query SELECT option_value FROM wp_2_options WHERE option_name = 'uploads_use_yearmonth_folders' LIMIT 1 made by do_action_ref_array, call_user_func_array, WPMUDEVSnapshot->snapshot_backup_cron_proc, WPMUDEVSnapshot->snapshot_ajax_backup_init, WPMUDEVSnapshot->snapshot_gather_item_files, snapshot_utility_get_blog_upload_path, wp_upload_dir, get_option

    Thank You, Chris

  • Jack Kitterhing
    • Code Norris

    Hi there Chris,

    I hope you are well today, all those are errors are related to Snapshot, which shouldn't be causing this error with Pro Sites, would it be possible to send me the following please so I can take a closer look at this? :slight_smile:

    - In the subject field add "Attn: Jack Kitterhing"
    - Link back to this thread
    - Include admin/network access
    - Include FTP
    - Include any relevant URLS for your site

    On the contact form, select "I have a different question", this ensures it comes through and gets assigned to me.

    https://premium.wpmudev.org/contact/

    Thank you!

    Kind Regards
    Jack.

  • Jack Kitterhing
    • Code Norris

    Hi Chris,

    Thanks for the info, I've been taking a look through the files and permissions they look good.

    I tried to take a look in the admin, but I'm not a network admin, could you make me one please? :slight_smile: And also could you send me database details? :slight_smile:

    Thank you!

    Kind Regards
    Jack.

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.