Specifically for this site
bit.ly/1sUaNb9 BUT if this is a problem with Protected Content then it will likely be effecting other subsites.
Also, I notice on updates sometimes setting get remove, addons deactivate, and not sure of other unwanted changes are made. Can this be prevented in future updates so we can rest more easy when updating? I have notice this with other plugins too but most recently (and importantly) with Protected Content plugin. Updating it just breaks stuff sometimes (not really a fun thing) . . . smile.
Even though paypal charged the renewals, it is not updating Protected Content and members are losing their access rights to pages. For example, one customer shows they paid initially (invoice in PC shows "paid"), but the last two monthly billings show only "billed". However, in the setting area under members it shows they have the correct package and they are a member. On their end (as I tested it with their login info), the last two invoices show only "billed" and they have not access to anything they are suppose to have access to. I am not sure yet of others.
I have the latest version as well. Also, I updated the IPN one of your last past updates too. I tested it before and the IPN worked.
How can this be fixed asap?
Also, they already have paypal subscriptions going. So, how do I reactivate them without breaking the subscriptions and allowing the next natural renewal that they already have pick up it up automatically?
How can this be prevented...I was totally in the dark about it until one of the members let me know??? My end shows they are active and NOT expired and there end shows they were billed only and that they see they are expired and do not have access to anything. It is majorly confusing.
I am currently looking at other members...
Please let me know...