Event Booking Pro Email Add On issues

Hi guys,

Might you have any experience with Event Booking Pro plugin Email Add On. I am using it on our website as a reminder prior to event although the email reminders are not sending. I noticed in the past you helped someone with Event Booking Pro and thought you might be able to advise me as I am waiting over 1 week for the plugin developer to come back with an answer and the reminders are to go out tomorrow.

Test Booking: http://nzeb-opendoors.ie/properties/dublin-8-test-building

  • Nastia

    Hello Sam Lyons , I trust you are doing well today!

    Unfortunately, I am not familiar with the Event Booking Pro plugin.

    What I can suggest is to test maybe there is a conflict wth another plugin on your site.

    Leave the Event Booking Pro activated and deactivate every other plugin. Test the issue again, if everything is well, activate one plugin at a time to find the one that causes this.

    Follow the flowchart from our Getting Support manual:
    https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    You can also enable WordPress debugging , by adding the following to the wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Recreate the issue and check the the debug.log file inside the /wp-content/ directory fr any errors and warnings. It will give the developer a clear picture what is going on.

    I hope this will help!

    Kind regards,
    Nastia

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